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EXIN EX0-117 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Service Transition | 20% | - Change and release processes
|
| Topic 2: Continual Service Improvement | 10% | - CSI principles
|
| Topic 3: Service Operation | 20% | - Service desk and support
|
| Topic 4: Service Management as a Practice | 20% | - Concepts of service and value
|
| Topic 5: Service Lifecycle Core Concepts | 30% | - Service Strategy
|
EXIN ITIL Foundation (syllabus 2011) Sample Questions:
Which of the following statements MOST correctly identifies the scope of design coordination activities?
- A. It is mandatory that all changes are subject to design coordination activity
- B. Any change that the organization believes could benefit
- C. Only changes that introduce new services
- D. Only changes to business critical systems
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Which two processes will contribute MOST to enabling effective problem detection?
- A. Incident and financial management
- B. Change and release and deployment management
- C. Knowledge and service level management
- D. Incident and event management
Which of the following is NOT one of the five individual aspects of service design?
- A. The design of the technology architectures
- B. The design of new or changed services
- C. The design of market spaces
- D. The design of the service portfolio, including the service catalogue
Which one of the following do technology metrics measure?
- A. The end-to-end service
- B. Customer satisfaction
- C. Components
- D. Processes
Which of the following is an enabler of best practice?
- A. Standards
- B. Technology
- C. Academic research
- D. Internal experience




