EXIN ITSM18FB : EXIN IT Service Management Foundation Bridge based on ISO/IEC 20000:2018

  • Exam Code: ITSM18FB
  • Exam Name: EXIN IT Service Management Foundation Bridge based on ISO/IEC 20000:2018
  • Updated: Sep 12, 2026
  • Q & A: 0 Questions and Answers

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EXIN ITSM18FB Exam Syllabus Topics:

SectionWeightObjectives
Service Management System (SMS) Concepts & Principles35%- Documentation and resource management
- Risk-based thinking and planning
- Scope, context and leadership requirements
Introduction to IT Service Management15%- Key differences from previous standard versions
- Purpose and benefits of ISO/IEC 20000:2018
Operation & Continual Improvement of SMS15%- Measurement, monitoring and internal audit
- Management review and continual improvement
ISO/IEC 20000:2018 Process Requirements35%- Resolution and fulfilment processes
- Service portfolio and agreement processes
- Supply and demand management
- Service design, build and transition
- Service assurance and performance evaluation

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