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NEW QUESTION 15
When configuring a PDF Document Template, how does the system map form fields to ServiceNow fields?
- A. The Document field type on the PDF Template Mappings record
- B. The Preview value field on the PDF Template Mappings record
- C. The Document field on the PDF Template Mappings record
- D. The Mapping field on the PDF Template Mappings record
Answer: A
Explanation:
Explanation/Reference: https://docs.servicenow.com/bundle/orlando-hr-service-delivery/page/product/human-resources/ task/PDFTemplate.html
NEW QUESTION 16
When does the HR Template populate information on the HR Case form?
- A. When the HR Case Type is selected.
- B. When the HR service is selected on the HR Case Creation form.
- C. When the Opened for person is selected
- D. When the Assignment group is selected.
Answer: D
Explanation:
Explanation/Reference: https://docs.servicenow.com/bundle/newyork-hr-service-delivery/page/product/human-resources/ task/configure-hr-case-template.html
NEW QUESTION 17
When creating a PDF Document template, the Document revision field must be completed. How does the system determine which documents are available to be selected for this field?
- A. You must have created the Managed Document record
- B. You must be a member of the Owning Group for the Managed Document
- C. All Documents are visible
- D. Your group memberships and the Document owner field on the Managed Document record
Answer: D
Explanation:
Explanation/Reference: https://docs.servicenow.com/bundle/orlando-hr-service-delivery/page/product/human-resources/ task/PDFTemplate.html
NEW QUESTION 18
How does ServiceNow know which HR Template to use on an HR Case?
- A. The HR Template is referenced on the HR Service record.
- B. The HR Template is referenced on the record producer form.
- C. The HR Template is selected directly on the Catalog item.
- D. Each COE has a specific HR Template.
Answer: C
Explanation:
Explanation/Reference: https://docs.servicenow.com/bundle/newyork-hr-service-delivery/page/product/human-resources/ task/configure-hr-task-template.html
NEW QUESTION 19
What is the difference between a configuration and a customization?
- A. There is no difference between Configuration and Customization.
- B. Configuration uses the built-in tools in the platform while Customization involves code changes.
- C. Configuration uses complex JavaScript while Customization involves field name changes and new buttons.
- D. Customization uses the built-in tools in the platform while Configuration involves code changes.
Answer: B
Explanation:
Explanation/Reference: https://community.servicenow.com/community?
id=community_question&sys_id=336d8be9db9cdbc01dcaf3231f9619bd
NEW QUESTION 20
After the HR Admin [sn_hr_core.admin] role has been removed from the Admin role, how may a user with only the Admin role add members to HR groups?
- A. The Admin must elevate their role to security_admin to add members to HR groups.
- B. The Admin must impersonate an HR Admin to add members to HR groups.
- C. The Admin can no longer add members to HR groups.
- D. The Admin follows the same process as with any group membership change.
Answer: C
Explanation:
Explanation/Reference: https://docs.servicenow.com/bundle/newyork-hr-service-delivery/page/product/human-resources/task/t_HRRemoveAdminRole.html
NEW QUESTION 21
HR Profiles may be created for multiple employees using conditions and criteria in which module?
- A. Create new Case
- B. Generate HR Profiles
- C. Create Human Resources Profile
- D. Bulk Cases
Answer: B
NEW QUESTION 22
The Knowledge bases searched for the Knowledge results section on an HR Case are determined by what?
- A. HR Criteria configuration
- B. Knowledge Management configuration
- C. Contextual Search configuration
- D. HR Service configuration
Answer: A
NEW QUESTION 23
What is the purpose of the Owning Group field on the HR Template?
- A. They manage updates to the Template.
- B. HR Cases are assigned to the Owning Group.
- C. They approve the Template to be published.
- D. They own the Lifecycle Event.
Answer: C
Explanation:
Explanation/Reference: https://docs.servicenow.com/bundle/orlando-hr-service-delivery/page/product/human-resources/ task/configure-hr-task-template.html
NEW QUESTION 24
What does the employees utilize when submitting a self-service request to the HR Organization?
- A. HR Catalog
- B. HR Skills
- C. HR Template
- D. HR Profile
Answer: A
Explanation:
Explanation/Reference: https://docs.servicenow.com/bundle/orlando-hr-service-delivery/page/product/human-resources/ concept/hr-service-administration.html
NEW QUESTION 25
What defines an employee's access to the HR Service Portal / Employee Service Center?
- A. User Criteria
- B. Client Roles
- C. Group membership
- D. HR Criteria
Answer: B
NEW QUESTION 26
How can an HR Administrator or Content writer limit which employees will see content on the Employee Service Center?
- A. Using HR Criteria
- B. Client roles automatically limit what is visible to employees
- C. All employees will see the same information
- D. Using User Criteria
Answer: D
Explanation:
Explanation/Reference: https://docs.servicenow.com/bundle/kingston-hr-service-delivery/page/product/human-resources/ task/CreateModHRContType.html
NEW QUESTION 27
When creating a PDF Document Template, where does the list of Document Revisions come from?
- A. From System Documents
- B. From Managed Documents
- C. From Document Templates
- D. From Knowledge Articles
Answer: B
Explanation:
Explanation/Reference: https://docs.servicenow.com/bundle/kingston-hr-service-delivery/page/product/human-resources/ concept/c_HRDocumentTemplates.html#PDFTemplate
NEW QUESTION 28
In the HR Guided Setup Module, the Configuration View displays which of the following for a Category?
(Choose three.)
- A. Lists
- B. Forms
- C. Properties
- D. Gauges
- E. Dashboards
- F. Overviews
Answer: A,B,C
Explanation:
Explanation/Reference: https://docs.servicenow.com/bundle/kingston-hr-service-delivery/page/product/human-resources/ reference/r_HRConfigViewPage.html
NEW QUESTION 29
The HR Admin [sn_hr_core.admin] role allows the user to add members to groups. What additional role is needed for an HR Admin to remove users from groups?
- A. User Reader [user_reader]
- B. HR User Admin [hr_user_admin]
- C. User Admin [user_admin]
- D. User Writer [user_writer]
Answer: B
NEW QUESTION 30
In the base ServiceNow instance, how are User Criteria used?
- A. To control what a user sees in the information and suggested reading widgets
- B. To control read and write access to Knowledge bases and articles
- C. To control which users can access the HR Case application
- D. To control which users can access the HR Service Portal
Answer: B
Explanation:
Explanation/Reference: https://docs.servicenow.com/bundle/newyork-servicenow-platform/page/product/knowledge- management/task/t_SelectUserCriteria.html
NEW QUESTION 31
An HR Admin without the System Admin role can do what? (Choose three.)
- A. Modify the HR Administration > Properties
- B. Configure business rules
- C. Reset user passwords
- D. Add users to groups
- E. Grant roles to users or groups
- F. Create HR Criteria
Answer: C,D,E
NEW QUESTION 32
If the Audience field has been configured on a Lifecycle Event Activity, what will the system do if the subject person does not meet the criteria for that Activity?
- A. the activity will be skipped
- B. the activity must be manually closed by the Subject person
- C. the activity must be manually closed by the HR professional
- D. the Lifecycle Event will be canceled
Answer: B
Explanation:
Explanation/Reference: https://docs.servicenow.com/bundle/newyork-hr-service-delivery/page/product/human-resources/ task/configure-hr-lifecycle-event-activity.html
NEW QUESTION 33
When an employee completes a questionnaire on an Employee Form, on which table does the system store their answers?
- A. HR Case [sn_hr_core_case]
- B. Metric Result [asmt_metric_result]
- C. Question Answer [question_answer]
- D. Form [sys_ui_form]
Answer: B
Explanation:
Explanation/Reference: https://docs.servicenow.com/bundle/newyork-hr-service-delivery/page/product/human-resources/ concept/employee-form-configuration.html
NEW QUESTION 34
The customer you are implementing has purchased HR Service Delivery Enterprise which includes Enterprise Onboarding and Transitions.
Which plugin must be activated to utilize Enterprise Onboarding and Transitions?
- A. Employee Service Center [com.sn_hr_service_portal]
- B. Human Resources Scoped App: Core [com.sn_hr_core]
- C. Employee Document Management [com.sn_employee_document_management]
- D. Human Resources Scoped App: Lifecycle Events [com.sn_hr_lifecycle_events]
Answer: D
NEW QUESTION 35
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