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Salesforce Slack-Con-201 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Discovery | 10% | - Assess organizational readiness - Gather and analyze client requirements - Communicate Slack value proposition |
| Governance Structure | 8% | - Define admin and owner roles - Establish governance policies - Manage workflows and processes |
| Delivery and Migration | 17% | - Understand implementation best practices - Plan and execute migration from other platforms - Define roles and responsibilities |
| Learning and Enablement | 18% | - Support adoption and troubleshoot issues - Design training programs for users and admins - Create learning materials and resources - Plan and execute rollout strategies |
| Policies and Settings | 22% | - Security and compliance configurations - Analytics and dashboard usage - Identity and access management - Slack Connect and app approval settings |
| Channel Strategy | 10% | - Channel naming conventions and structure - Apply use cases and best practices - Design channels for collaboration and workflows |
Salesforce Certified Slack Consultant Sample Questions:
An attendee at one of your training sessions wants to learn more about using Slack. They don't have a specific topic in mind and want to learn more about the tool at their own pace.
What do you recommend to this attendee?
- A. Contact a Slack Admin.
- B. Reach out to the help desk.
- C. Check out the resources in the Slack Help Center.
- D. Take the Slack Admin Certification Prep Course.
Correct Answer: C 🗳️
Explanation: Only visible for VCEDumps members. You can sign-up / login (it's free).
During your Experience Discovery Session with a client, you learn that only the IT department is currently using Slack, but the client plans to launch Slack to the rest of the organization soon.
How will this information affect your deliverables?
- A. Org-wide channels cannot be adopted across the company.
- B. The client will require two separate sessions for the Slack Governance discussion, one for existing users and another for brand new users.
- C. The marketing team will require its own Slack support process.
- D. The client will have varying levels of Slack usage maturity across the organization that you will need to cater towards.
Correct Answer: D 🗳️
Explanation: Only visible for VCEDumps members. You can sign-up / login (it's free).
Which discovery question will best help you understand your client's security concerns and guidelines?
- A. Are there groups within the organization that need more restrictive permissions or access than a typical employee?
- B. Which internal teams collaborate most frequently in your current organization?
- C. What user support model does your organization use today to answer IT and Slack-related questions?
- D. Is there frequent external collaboration between your organization and external parties such as customers and vendors today?
Correct Answer: A 🗳️
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Creameri Ice Cream Co. has high satisfaction ratings from ice cream customers, but low employee satisfaction ratings. In the monthly engagement surveys, employees consistently state they are not always aware when shipments are scheduled to arrive and when there are company-wide announcements.
In order to help Creameri Ice Cream Co. improve employee satisfaction, what types of information should you prioritize gathering during your discovery call?
- A. Learnings from the Creameri Ice Cream Co. employee satisfaction survey
- B. Insights about existing pain points and how Creameri Ice Cream Co. collaborates today
- C. A list of all other projects Creameri Ice Cream Co. is working on at the moment that may impact employee satisfaction
- D. Schedule of Creameri Ice Cream Co. deliveries and expected delays
Correct Answer: B 🗳️
Explanation: Only visible for VCEDumps members. You can sign-up / login (it's free).
You are working with a client on a Slack Business+ plan that has more than 200 employees. The client often works with external partners and has a vision to keep work in Slack as organized as possible while also providing space to create connections outside of daily responsibilities.
Which activity would NOT be included in your project plan?
- A. Grid design
- B. Governance
- C. Discovery
- D. Channel strategy
Correct Answer: A 🗳️
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