HP HP2-I14 : Selling HP Supplies 2020

  • Exam Code: HP2-I14
  • Exam Name: Selling HP Supplies 2020
  • Updated: Aug 05, 2026
  • Q & A: 36 Questions and Answers

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HP HP2-I14 Exam Syllabus Topics:

SectionObjectives
Value Proposition and Differentiation- Print quality and reliability positioning
- Cost efficiency and total cost of ownership
Sustainability and Recycling Programs- HP Planet Partners recycling program
Customer Needs and Printing Use Cases- Home and small office printing requirements
- Enterprise and managed print environments
HP Printing and Supplies Portfolio Overview- Ink and toner product families
- Printing hardware and consumables ecosystem
Channel Sales and Positioning- Competitive comparison fundamentals
- Selling strategies for HP Supplies

HP Selling HP Supplies 2020 Sample Questions:

1. A medical records firm stores patient Information In file drawers for many years to comply with government regulations. They need to know that the documents will still be legible when retrieved in the future. What should you tell this customer to instill confidence in the longevity of documents printed with Original HP ink?
(Select two.)

A) Original HP ink is formulated with centuries of combined experience from scientists and engineers.
B) Documents printed with Original HP ink on HP Advanced or Premium Plus photo papers have been proven to meet guidelines for archival preservation, which means that their permanence is guaranteed for 50* years.
C) Permanence of documents printed with Original HP ink on HP archival paper has been tested over centuries to ensure legibility. These documents have been shown to be readable after having been stored in low-light conditions for up to 500 years.
D) Each new Original HP ink cartridge takes up to five years of development and is the result of more than
1,000 prototypes.
E) Formulas for Original HP ink and the designs of Original HP ink cartridges are the results of years of research and testing using certified sustainable methods. Every prototype was developed with the planet in mind.


2. A customer experiencing rapid growth is extending its hours of operation to keep up with demand. Because budget for supplies is limited, the customer plans to buy non-HP ink and toner supplies. What should you tell this customer about the benefits of using Original HP supplies? (Select two.)

A) Non-HP supplies are not recyclable and are costly to dispose of properly.
B) Original HP supplies work the first time, every time.
C) Original HP supplies help reduce service calls, minimizing printer downtime.
D) Non-HP supplies are usually counterfeit and buyers can be subject to fines.
E) Original HP supplies are less expensive than non-HP cartridges when bought in bulk.


3. What is an advantage of EcoSmart Toner?

A) compatibility with a wider range of HP and non-HP printers
B) premium quality prints with less energy
C) faster print speeds and better color precision
D) longer print permanence and greater resistance to smudging


4. What can you do to verify that printing supplies are not counterfeit?

A) Security labels on HP ink and toner cartridges are identical including the serial number that you need to enter at hp.com/go/anticounterfeit.
B) Use a smartphone to scan the bar code on HP ink cartridges and the QR code on HP toner cartridges.
C) All HP and Samsung ink cartridges carry a security label that you can validate by using an infrared scanner.
D) All HP and Samsung toner cartridges carry a security label that you can check dy looking for the holographic features.


Solutions:

Question # 1
Answer: D,E
Question # 2
Answer: B,C
Question # 3
Answer: B
Question # 4
Answer: B

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